How to raise a Ticket for solving Business Related Issues/Queries

 

We are now implemented our in-house Support Ticket System "Request Wall" to connect with all Business Owners/Clients instantly. You will also connect with us via Live Chat or you can search for any Queries or FAQs here http://help.smart5solutions.com.

Below details for Text SMS, Voice SMS, International SMS, API Integration or any assistance, To connect with our support representative kindly log into your SMS Panel  and on the left-hand side menu request wall to generate or Submit any new issue or Query.

Whenever you generate or Submit any new issue or query you will get the Ticket Id, then it will be reviewed by Smart 5 Solutions Technical support representative (usually within 24 hours).

Steps to generate a Ticket Id on Request Wall:-

1.      Login into SMS Panel / your account.

2.      From the left-hand side, menu click on the Request wall and then select Support Ticket.

3.      Then click on the Add Request button from right-hand side Top.

4.      Put the Request Id in which you get the issue.

5.      Put the Mobile Number in which you get the issue.

6.      Put the Issue subject.

7.      Put the Issue Description in details, so we will check that issue.

8.      Select the Priority of Issue.

9.      Then click on the Add Request Button.

Once all the things are done then you can able to check that status of your tickets via given tabs.

Pending Issue: - Ticket on which solution is pending.

Done Issue: - Ticket on which solution is done.

Close Issue: - Ticket on which solution is done and status is close.

IMPORTANT: 

For Text SMS, Voice SMS, International SMS, API integration or any assistance never forgets to mention the following: 

User Name: 

Account manager name: 

Problem: (Always mention your issue in such a way that we can track or reproduce it)

We will be most happy to entertain any queries for further assistance.

Your Co-Operation is highly appreciated.

Email Us at info@smart5solutions.com for Sales and at support@smart5solutions.com or business@smart5solutions.com for Support Related Issues or Call Us at 7440005002/3 for Support and for Sales 7440005000/1 now to solve your professional query by our experienced team members.

 Working Hours: 9.45 AM To 6:30 PM

Off day: Sunday, Saturday (9.45 AM to 2 PM) 

 Contact Us Today!

Blog source: https://smart5solutions.com/blog